Texas DIR/ESBD #701-26-022

Texas Education Agency seeks complaint investigation and operational assessment services

The Texas Education Agency (TEA) is seeking contractors to provide integrated investigative and operational support services for education-related complaints. - Government Buyer: - Texas Education Agency (TEA), Contracts and Purchasing Division - Scope of Services: - Special education complaint investigation support to help TEA meet federally mandated timelines under IDEA - Estimated 400 investigations per year - Includes structured fact-finding, document review, evidence synthesis, and drafting investigation reports - Must comply with federal and state privacy laws (e.g., FERPA) - General education law complaint and misconduct investigation support - Estimated 3,750 matters per year - Focuses on intake, investigation, and documentation for complaints involving local education agencies, educators, and school employees - Operational assessment, design, and documentation support - Strengthen, standardize, and institutionalize TEA’s internal complaint-processing operations - Deliverables include workflow design, operating procedures, templates, and guidance documents - Notable Requirements: - Ability to scale investigative capacity to meet annual volumes - Provide detailed task, activity, deliverable, and budget plans - Emphasis on process improvement and compliance with federal/state laws - No specific OEMs or technology vendors are named; the procurement is focused on professional investigative and operational services. - Estimated contract value range: $3,000,000 to $6,000,000 - Contract term is five state fiscal years, with potential option years or renewals at TEA’s discretion.

Description

The Texas Education Agency (TEA) is seeking qualified respondents to provide three integrated but distinct services: special education complaint investigation support to assist TEA in meeting federally mandated timelines under the Individuals with Disabilities Education Act (IDEA); operational assessment, design, and documentation support to strengthen, standardize, and institutionalize TEA's internal complaint-processing operations; and general education law complaint investigation and misconduct investigation support to assist TEA with intake and investigation of local education agencies, educators, and other school employees under the Texas Education Code. The contract involves supporting structured fact-finding, document review, evidence synthesis, and drafting of investigation reports, while TEA retains responsibility for legal reviews and final decisions. The estimated contract value is $5,000,000.00, and the solicitation is active with a response deadline of July 24, 2026, at 2:00 PM Central Time.

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