SAM #W911S026QA006

Microsoft Unified Support Services for Defense Language Institute Foreign Language Center (DLIFLC)

The U.S. Army MICC-FDO FT Eustis is soliciting Microsoft Unified Support Services for the Defense Language Institute Foreign Language Center (DLIFLC) at the Presidio of Monterey. - Government Buyer: - U.S. Army, MICC-FDO FT Eustis KO Directorate of Contracting - Defense Language Institute Foreign Language Center (DLIFLC) - OEM Highlight: - Microsoft is the sole OEM specified for all support services - Services Requested: - Microsoft Unified Support Services Advanced Base Package - Includes direct access to Microsoft support engineers, technical support, problem resolution, workshops, strategic guidance, onboarding, executive relationship management, assessments, education, webcasts, sponsored events, advisory support, and escalation management - Unified Support US Citizen Program - Enhanced Problem Resolution Support (PRS) with U.S. citizen-only technical help; support data stored and accessed exclusively by U.S. citizen staff; escalation protocols require DLIFLC approval - Unified Support Designated Support Responsive Services and Engineering - Designated Support Engineering resources for problem requests, technical expertise, proactive support, root cause analysis, documentation, and training - Product/Service Line Items: - Designated Support Engineer: 400 hours estimated workload - US Citizen Support: 70 hours estimated workload - DCSIT- Microsoft Unified Support services (Base Year, Option Year 1, Option Year 2): 1 unit each year - Notable Requirements: - Support must be provided by U.S. citizens for certain services - Services cover a wide range of Microsoft products (Active Directory, Windows Server, Exchange, Azure, etc.) - Access to Microsoft engineering resources and designated support engineering - Contract Structure: - Firm fixed price contract - Base year plus two option years - NAICS 541519 (Other Computer Related Services)

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Microsoft Unified Defense Language Institute Foreign Language Center

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