New York State Contract Reporter #2134678

CUNY Solicits Student Success Platform and Implementation Services for Multi-Campus System

The City University of New York (CUNY) is seeking proposals for a comprehensive Student Success Platform and associated implementation services to serve over 230,000 students across 25+ colleges and professional schools. - Government Buyer: - City University of New York (CUNY), University Central Office, Office of the University Executive Strategic Director and Chief Procurement and Diversity Officer - OEMs and Vendors: - EAB Global, Inc. (noted as previous vendor for similar services) - Products/Services Requested: - Student Success Platform with multi-campus, multi-tenant architecture - CRM-based advising, predictive analytics, early alerts, case management - Multi-channel communication (email, SMS, in-app messaging) - AI-powered tools (multilingual chatbot, generative AI for reporting) - Role-based dashboards, equity-focused and multi-institutional analytics - Integration with enterprise systems: PeopleSoft (CUNYfirst), Brightspace (LMS), DegreeWorks, Workday, and identity management systems - Data migration from current EAB Navigate360 platform - Configurable risk scoring and campaign management - Accessibility and security compliance (Section 508, WCAG 2.2 AA, FERPA, GDPR, SOC 2, data encryption) - Ongoing enhancements, training, change management, and support - Unique or Notable Requirements: - Minimum three years' experience delivering similar platforms - Successful implementation at three accredited higher education institutions - Enhancements integral to original requirements must be provided at no additional cost - Supplier diversity goals: 30% MWBE, 6% SDVOB - Strict compliance with New York's Procurement Lobbying Act - Phased rollout with pilot and full deployment across all campuses - Multilingual chatbot (English and Spanish at minimum) - High service standards (uptime, monitoring, response times) - No specific product part numbers or quantities listed, as this is a solution and services procurement

Description

The City University of New York (CUNY) is soliciting proposals from qualified firms to provide a robust, scalable, and secure Student Success Platform. The contract term is five years with an option for one five-year renewal. The platform must support multi-channel communication, advising, case management, institutional analytics, and integration with existing enterprise systems. The solicitation includes detailed technical and functional requirements, a structured implementation and transition plan, and ongoing training and support provisions. The procurement is subject to the Procurement Lobbying Act and includes goals for Service-Disabled Veteran-Owned Business (6%) and Minority/Women Business Enterprise (30%).

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