Great Lakes Water Authority (GLWA) Bonfire #REQ - 0009732

GLWA Seeks Cloud-Based CRM SaaS Solution and Related Services

The Great Lakes Water Authority (GLWA) is seeking information from the market regarding cloud-based Contact/Customer Relationship Management (CRM) Software-as-a-Service (SaaS) solutions. - Government Buyer: - Great Lakes Water Authority (GLWA), Detroit, MI - Products/Services Requested: - Cloud-based CRM SaaS platform for managing wholesale and retail customer contact data - Must support organization, tracking, and reporting of customer events, activities, issues, and communications - Should be flexible, user-friendly, and enable collaboration across multiple teams - Data/file security hardware and software, including encryption - Digital imaging systems - Integrated hardware-software IT solutions - Library information management software - Software maintenance and support - Records management services - Smart technology consulting services - OEMs and Vendors: - No specific OEMs or vendors are named; the RFI is open to all qualified providers of relevant SaaS CRM solutions - Unique/Notable Requirements: - Solution must be cloud-based (SaaS) - Emphasis on data security, integration, and support for multiple business areas - Vendors must submit responses in PDF format

Description

GLWA is seeking information on cloud-based contact management solutions through a Request for Information (RFI). The goal is to implement a SaaS platform to manage wholesale and retail customer contact data, enabling organization, tracking, and reporting of customer events, activities, issues, and communications. The solution must be flexible, user-friendly, and support collaboration across multiple internal teams and business areas. The opportunity opened on June 16, 2026, with questions due by June 23, 2026, and closes on July 14, 2026.

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