CanadaBuys #RFPOEBSICMCRMS05222026

Ontario Energy Board Seeks System Implementor for Microsoft Dynamics 365 CRM Solution

The Ontario Energy Board (OEB) is seeking a system implementor to deliver a new cloud-based CRM and case management solution. - Government Buyer: - Ontario Energy Board (OEB) - OEM Highlight: - Microsoft is the specified OEM for the CRM platform - Vendors: - System implementor (SI) to be selected via competitive procurement - Products/Services Requested: - Implementation services for Microsoft Dynamics 365 Customer Engagement (CE) Customer Service Experience (D365 Customer Service) - Replacement and enhancement of OEB's current application - No specific product part numbers or purchase quantities listed - Notable Requirements: - Solution must be based on Microsoft Dynamics 365 - Cloud-based deployment - Single vendor award anticipated - 24-month contract duration

Description

This RFP invites potential vendors to submit proposals to the Ontario Energy Board (OEB) for the implementation of a new cloud-based customer relationship management (CRM) and case management solution using Microsoft Dynamics 365 Customer Engagement Customer Service Experience. The solution aims to replace the current application capabilities and enhance OEB's operational and digital capabilities. The contract duration is estimated to be 24 months, and the OEB intends to award the agreement to one vendor. A virtual Proponent Information Session will be held on June 1, 2026, with additional information posted on the MERX website.

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