San Diego County Ivalua #12923

San Diego County Solicits Medic-Alert Communication Devices and Services for At-Risk Clients

San Diego County's Health and Human Services Agency (Aging and Independence Services) is procuring Home and Community-Based Care Services (HCBS) Communication Devices to support clients at risk of institutionalization due to communication or physical impairments. - Government Buyer: - County of San Diego, Department of Purchasing and Contracting - Health and Human Services Agency (HHSA), Aging and Independence Services (AIS) - Products and Quantities: - Medic-alert wearable bracelets, watches, and pendants (570 units each, monthly rental) - Medic-alert Intercom Base Systems (850 units, monthly rental) - Medical Alert Key Lockboxes (300 units, monthly rental) - Phone Jack Splitters for landline telephones (55 units, monthly rental) - Installation services for all device types (300 units each for bracelets, watches, pendants, intercoms, lockboxes; 55 for splitters) - Services Requested: - 24-hour emergency response monitoring - Customer support and technical assistance (response within 24 hours) - In-home installation and setup - Replacement device provision upon request - Mailing of devices to clients - Monthly reporting, tracking, and customer satisfaction surveys (target: 75% of clients report increased independence) - Unique/Notable Requirements: - Devices must support landline or cellular tower connectivity (no texting/calling non-emergency contacts) - Focus on equity, sustainability, and linguistic/cultural diversity - Excludes medication dispensers - Firm, fixed pricing for contract duration - Services are billed monthly based on actual units provided - Estimated contract value: $575,000 to $633,000 over four years - No specific OEMs or part numbers are mandated; vendors must provide County-authorized communication devices

Description

The County of San Diego is seeking proposals from firms to provide Home and Community-Based Services (HCBS) Communication Devices. The contract term is anticipated to be an initial one-year period with three one-year options. The contract will be federally and county funded, with an estimated total contract amount between $575,000 and $633,000 for the full four-year term. Services include rental and installation of emergency response systems and telephone adaptive devices to assist clients with communication impairments, along with customer support and technical assistance.

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