Opportunity
CanadaBuys #20152993
Revenu Québec Seeks Information on Cloud-Based Contact Center Modernization Solutions (CCaaS)
Posted
June 15, 2026
Respond By
July 30, 2026
Identifier
20152993
NAICS
541512, 541513
Revenu Québec is seeking market information to support the modernization of its contact centers through a cloud-based contact center as a service (CCaaS) initiative. - Government Buyer: - Revenu Québec (provincial government agency, Canada) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Targeting manufacturers, CCaaS solution integrators, specialized partners, and providers of identification and authentication solutions compatible with CCaaS - Products/Services Requested: - Cloud-based contact center as a service (CCaaS) solutions - Identification and authentication technologies compatible with CCaaS - Solutions to improve technological, operational, and experiential aspects of contact centers - No specific part numbers or purchase quantities provided - Unique or Notable Requirements: - Compatibility with CCaaS platforms - Focus on modernizing communication channels, authentication processes, and agent search capabilities - Seeking information on available solutions, not soliciting bids for defined items - Notice is an Advance Contract Award Notice and a Request for Information (RFI)
Description
Revenu Québec is seeking to modernize its contact centers to improve customer access to information, add and modernize communication channels, offer more autonomy and personalized support, optimize authentication processes, and facilitate agent searches. The initiative involves a cloud-based contact center modernization (CCaaS) and aims to gather in-depth market information on available solutions, products, and services that can contribute to technological, operational, and experiential improvements. Target suppliers include manufacturers, CCaaS solution integrators, specialized partners, and providers of identification and authentication solutions compatible with CCaaS. The procurement method is an Advance Contract Award Notice, and the notice type is a Request for Information.