Miami-Dade Supplier Systems #RFP0000007

Miami-Dade County Solicits Integrated Marinas & Campground Management Software Solution

Miami-Dade County is seeking a modern, integrated software solution to manage operations at six marinas and one campground. - Government Buyer: - Miami-Dade County Strategic Procurement Department (for Parks, Recreation and Open Spaces) - Contact: Ernesto Perez - Products & Services Requested: - Integrated, cloud-based Marinas and Campground Management Software Solution - Must automate online waitlist management, vessel and RV placement, transient slip management, billing, reporting, vendor management, customer relationship management, commercial landings and boat tours scheduling, dock walk modules, task management, boat ramp launch pass, parking decals, and web functionality - Includes software licenses/subscriptions, hardware/devices as needed, and integration with County systems - Implementation services: configuration, data migration, system testing, user training (initial and ongoing for ~50 users), and go-live support - Hosting, maintenance, and technical support: 24/7 on-call support, software upgrades, defect corrections, user support, remote diagnostics - Training services: accessible web training throughout contract term - Unique/Notable Requirements: - Solution must be cloud-based, scalable, PCI compliant, and adhere to Miami-Dade County IT security policies (encryption, multi-factor authentication, NIST standards) - Vendors must complete detailed functionality and security matrices, and provide video demonstrations - Pricing proposal must cover all software, implementation, hosting, maintenance, training, integration, hardware, and optional services - Full implementation required within six months of contract start - No specific OEMs or vendors are named in the solicitation - Contract term: five years, with options for renewal up to five additional years

Description

This Request for Proposal (RFP) seeks to establish a contract for a Marinas and Campground Management Software Solution to improve efficiency, organization, and analytics across six marinas and one campground in Miami-Dade County. The solution should address wait list management, approval workflows, slip and reservation management, billing, reporting, and task management. The goal is to implement a modern, cloud-based, all-in-one management system that enhances operations and user experience for both patrons and staff.

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