Vancouver Airport Authority #RFEOI#3869

YVR Seeks Consultants for Passenger Satisfaction and Experience Measurement Services

The Vancouver Airport Authority (YVR) is seeking consultants to provide comprehensive passenger satisfaction and experience measurement services. - Government Buyer: - Vancouver Airport Authority (YVR) - OEMs and Vendors: - No specific OEMs or vendors are named in the notice - Products/Services Requested: - Statistically rigorous and independent measurement of passenger satisfaction and experience - Customer relationship management (CRM) software and services - Customer relationship center management - Polling and survey analysis - Customer tracking research - Marketing technology services - Brand measurement - Facilities management - Unique or Notable Requirements: - Services must support corporate reporting - Access to full project details requires logging in and signing a non-disclosure agreement - Scope includes a broad range of customer experience and data management services as indicated by UNSPSC codes

Description

YVR is seeking to engage with qualified and experienced Consultant(s) capable of delivering statistically rigorous and independent passenger satisfaction and experience measurement to support corporate reporting. The project involves customer relationship management and related services including polling, survey analysis, customer tracking research, marketing technology services, and brand measurement. The solicitation is an Expression of Interest (EOI) with important dates including an open date of June 15, 2026, and a close date of July 13, 2026. Interested parties must log in and sign a non-disclosure agreement to view supporting documentation and project details.

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