New York State Contract Reporter #6000003320

Prequalification for IT Service Management Providers (ServiceNow) for Port Authority of New York and New Jersey

The Port Authority of New York and New Jersey is prequalifying vendors for a future solicitation focused on IT Service Management (ITSM) for end-users. - Government Buyer: - Port Authority of New York and New Jersey - OEM Highlight: - ServiceNow is the primary OEM for the ITSM platform - Products/Services Requested: - Information Technology Service Management (ITSM) services for end-users - Includes support for desktop, server, storage, database, and cloud environments - Integration and management of the ServiceNow cloud-based ITSM solution - Notable Requirements: - Only prequalified firms will be eligible to respond to the main solicitation - Emphasis on equal access and non-discrimination for all businesses - Electronic bid submission required via Bonfire platform

Description

The Port Authority of New York and New Jersey is seeking to prequalify firms to provide information technology service management (ITSM) for end-users, including desktop, server and storage, database, and cloud support. The existing ITSM environment is ServiceNow, and the selected firms will also integrate and manage the ServiceNow cloud-based ITSM solution. Only prequalified respondents will be solicited to respond to the upcoming solicitation for these services. The solicitation emphasizes non-discrimination and equal opportunity for all businesses.

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