Delaware My Market Place #SD77260715-MITSIA

Sussex Academy Managed IT Services and Infrastructure Administration Solicitation

Sussex Academy, a public charter school in Georgetown, Delaware, is seeking proposals for comprehensive Managed IT Services and Infrastructure Administration. - Government Buyer: - Sussex Academy (public charter school, Georgetown, Delaware) - Scope of Services: - Turn-key Managed IT Services covering on-site and remote support - Dedicated, on-site School Technology Specialist (STS) five days per week - 24/7/365 remote help desk and security monitoring - Deployment of an industry-standard ticketing platform - Management of Google Workspace for Education - Advanced endpoint protection and email filtering - Coordination and compatibility with Delaware Department of Education platforms - Unique Requirements: - Strong encouragement for certified diverse vendors (MBEs, WBEs, Veteran-Owned Businesses) - Evaluation preference for state-certified diverse entities - OEMs and Vendors: - No specific OEMs or vendors named; solutions must be compatible with Google Workspace and Delaware Department of Education systems - Quantities: - One comprehensive managed IT services contract covering all listed requirements - Notable Technical Details: - Emphasis on cybersecurity management, NOC/SOC monitoring, and advanced endpoint protection - Requirement for both on-site and remote support - Industry-standard ticketing platform for service requests - Integration with Google Workspace for Education - Services must ensure compatibility with state education platforms

Description

Sussex Academy in Georgetown, Delaware is seeking proposals from qualified Managed Service Providers to deliver comprehensive Managed IT Services, Help Desk Support, Network/Infrastructure Administration, and Cybersecurity Management. The contract includes provisioning an on-site School Technology Specialist five days a week, 24/7 remote help desk and security monitoring, managing Google Workspace for Education, and deploying advanced endpoint protection. The solicitation encourages participation from certified diverse vendors such as MBEs, WBEs, and Veteran-Owned Businesses. Proposals must be submitted electronically by July 1, 2026, at 4:00 PM EST.

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