Quebec SEAO #0df429bc-d112-4399-bba6-c8b09ead0b0e

Revenu Québec Seeks Cloud Contact Center and Authentication Solution Modernization

Revenu Québec is seeking to modernize its contact centers and improve customer authentication processes: - Government Buyer: - Revenu Québec - Scope of Procurement: - Acquisition of a cloud-based contact center solution (CCaaS) - Integrated identification and authentication solution - Eligible Respondents: - Manufacturers of CCaaS platforms - Solution integrators and specialized partners - Providers of identification and authentication solutions compatible with CCaaS - Objectives: - Facilitate customer access to information - Enhance and modernize communication channels - Provide greater autonomy and personalized support for customers - Optimize authentication processes - No specific OEMs, vendors, part numbers, or quantities are specified in the notice - Integration capability with CCaaS platforms is a key requirement

Description

Revenu Québec seeks to modernize its contact centers to facilitate customer access to information, add and update communication channels, offer more autonomy and personalized support, and optimize the authentication process. The request for interest is directed at manufacturers, CCaaS solution integrators, specialized partners, and providers of identification and authentication solutions that can integrate with a CCaaS solution. The solicitation involves acquiring a cloud-based contact center modernization and an identification and authentication solution. Questions regarding the solicitation must be sent via email to Appel-Offres@revenuquebec.ca.

View original listing