Louisiana Procurement and Contract Network #123460-2026-SWB-39

New Orleans Seeks Cloud-Based Customer Information System (CIS) Software and Services

The Sewerage & Water Board of New Orleans is seeking proposals for a fully integrated, vendor-hosted or cloud-based Customer Information System (CIS) software and related services to modernize its customer management operations. - Government Buyer: - Sewerage & Water Board of New Orleans, Procurement Department - Products & Services Requested: - Customer Information System (CIS) software solution (to replace Cogsdale CSM) - Hardware specifications as needed for the CIS - Implementation services, including: - Project management - Software installation and setup - Security design and configuration - Business and technical design, configuration, and documentation - Data conversion and migration from legacy systems - Business analytics, report, and form development - Integration/interface development with financial and asset management systems - System and user acceptance testing - Training (end user, train-the-trainer, technical) - Deployment - Ongoing support, maintenance, and hosting services - Unique/Notable Requirements: - Solution must be fully integrated and cloud-hosted by the vendor - Must include CRM and business analytics capabilities - Mandatory pre-bid conference (attendance required to submit proposals) - Five-year contract period - Replacement of the current Cogsdale CSM system - Integration with meter, billing, delinquency, financial, and asset management systems - No specific OEMs or vendors are named in the solicitation.

Description

The Sewerage and Water Board of New Orleans is soliciting proposals from qualified providers for a fully integrated, vendor-hosted/cloud solution for a Customer Information System (CIS) software and services. The procurement includes software, hardware specifications, implementation and project management, and other technology services. A mandatory pre-bid conference will be held, and proposals are due by July 14, 2026, at 11:00 AM CST. Late proposals will not be accepted.

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