Delaware My Market Place #GSS26952-COLLECT_CC

Delaware Collection Call Center Services Award and Solicitation

This opportunity involves the State of Delaware's Government Support Services division awarding and soliciting Collection Call Center services: - Government Buyer: - State of Delaware, Office of Management & Budget, Government Support Services - Supports the Division of Finance/Revenue - OEMs and Vendors: - Coast Professional, Inc. (awarded vendor) - Products/Services Requested: - Comprehensive collection call center services - Services include accessibility and compliance features - Agencies can place orders via phone, fax, email, or online - Acceptance of multiple payment forms (credit card, ACH, wire, check, money order) with no additional fees - Unique/Notable Requirements: - Contract is under a cooperative purchasing agreement with the State of Michigan (Contract MA250000000929) - Not mandatory for all agencies; other agencies may use if mutually agreeable - Four one-year extension options beyond the initial term

Description

This solicitation is for a Collection Call Center service to support the Division of Finance/Revenue. It is conducted under a cooperative contract with the State of Michigan's Cooperative Contract MA250000000929. The contract is effective from May 22, 2026, to November 15, 2028, with four one-year extension options. The solicitation emphasizes accessibility and compliance requirements for prospective bidders.

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