CanadaBuys #20152895

Centralized Remote IT Support and Control Solution for Ville de Lévis

Ville de Lévis is exploring options for a centralized remote IT support and control solution for its municipal IT environment. - Government Buyer: - Ville de Lévis (City of Lévis), Quebec, Canada - Solution Requirements: - Centralized remote support and control for IT environments - Native integration with Microsoft environments is mandatory - Must support over 1,500 devices (desktops, laptops, tablets, mobile phones) - Enables rapid remote intervention by IT teams in both reactive and proactive modes - Intended for deployment across the municipal territory (Chaudière-Appalaches region) - OEMs and Vendors: - No specific OEMs or vendors named - Microsoft compatibility is a core requirement - Notable Requirements: - Solution must be scalable to support a large, diverse device fleet - Must provide both reactive (incident response) and proactive (maintenance, monitoring) IT support capabilities - Advance Contract Award Notice issued as a Request for Information (RFI) - No specific part numbers, product names, or quantities beyond the total device count are provided

Description

The City of Lévis is seeking a centralized remote support and control solution, natively integrated with Microsoft environments, to support over 1,500 devices including desktops, laptops, tablets, and mobile phones across the municipal territory. The solution should enable quick remote intervention by IT teams in both reactive and proactive modes. The procurement is conducted through an Advance Contract Award Notice under a Request for Information. The delivery region is Chaudière-Appalaches, Canada.

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