University of Minnesota Ionwave #10196.2026.30.01.mw Addendum 1

Award for Crowd Management, Guest Services, and 24/7 Security at University of Minnesota Athletic Venues

This opportunity involves a major service contract for the University of Minnesota's Intercollegiate Athletics (ICA) venues, focusing on crowd management, guest services, and 24/7 security at Huntington Bank Stadium and other athletic facilities. - Government Buyer: - University of Minnesota, Intercollegiate Athletics (ICA) - OEMs and Vendors: - Awarded: Whelan Event Staffing Services, Inc. (BEST Crowd Management) - Other vendors considered: Allied Universal Security Services (Staff Pro Inc), Andy Frain Services, Inc., RevelXP, LLC - Products/Services Requested: - Comprehensive crowd management and guest services for all ICA venues and events - Includes scalable staffing for full-stadium and mid-sized events - Roles: access control, ticket takers, magnetometer operators, bag checkers, ushers, supervisors, event managers, and more - Approximately 450 staff for event days - 24/7 building security services for Huntington Bank Stadium - Continuous security staffing, surveillance, access control, patrols, credentialing, emergency response, and facility stewardship - Unique/Notable Requirements: - Turnkey solution: contractor provides all equipment, uniforms, and trained personnel - Strict adherence to safety, conduct, and regulatory standards - Detailed staffing plans, training programs, and event-specific staffing scripts - On-site office and training space, on-site laundry facilities for contractor - Emergency management, credentialing systems, incident tracking software, and reporting - Surge staffing capability for high-capacity events (up to 50,000 attendees) - Multi-year contract with optional renewal years - No specific product part numbers or purchase quantities, as this is a service-based contract

Description

The University of Minnesota is seeking proposals from qualified responders to provide crowd management and guest services for all Intercollegiate Athletics venues and events, as well as 24/7 security services for Huntington Bank Stadium. The scope includes managing crowd and guest services at multiple athletic venues and providing continuous security at the stadium. The awarded contract is contingent upon Board of Regents approval. The awarded supplier is Whelan Event Staffing Services, Inc.

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