Tucson Opengov #251765

City of Tucson seeks AI-powered service automation platform and related solutions/services

The City of Tucson Water Department is seeking proposals for an enterprise-grade, AI-powered service automation platform to enhance customer and internal service efficiency. - Government Buyer: - City of Tucson Water Department (Pima County, AZ) - Procurement facilitated by Axia Coop LLC, enabling contract piggybacking by other public agencies - Products/Services Requested: - AI-powered service automation platform capable of handling high-volume, routine interactions - Multi-channel support (web, mobile, chat, etc.) - Transactional capabilities (completing service requests on behalf of users) - Integration with existing city systems - Scalable for phased deployment: - Phase 1: IT Service Desk - Phase 2: Tucson Water - Phase 3: Citywide expansion - Notable Requirements: - Data security and privacy compliance - ADA accessibility and multilingual support - AI transparency and bias mitigation - Modern, comprehensive solution with support for future expansion - Estimated annual purchase volume for this contract category: $25 million - No specific OEMs or vendors are named in the solicitation; open to all qualified providers

Description

The City of Tucson is seeking proposals from qualified vendors to deliver an AI-powered service automation platform designed to reduce routine interactions on city staff while enhancing service quality for residents and internal users. The platform should support multi-channel interactions, complete transactions, integrate with existing systems, and allow for future expansion. The procurement aims to modernize service delivery for a city with approximately 750,000 residents and over 5,000 staff. The contract is facilitated by Axia Coop LLC and has an estimated annual purchase volume of $25 million, with opportunities for other agencies to piggyback on the contract.

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