Port Authority Of New York And New Jersey #6000003220

Prequalification for IT Service Management Provider Pool (ServiceNow Platform)

This opportunity is a prequalification process by the Port Authority of New York and New Jersey to create a pool of vendors for Information Technology Service Management (ITSM) services. - Government Buyer: - Port Authority of New York and New Jersey - OEMs and Vendors: - ServiceNow (required ITSM platform) - Products/Services Requested: - IT Service Management (ITSM) for end-users - Includes support for desktop, server and storage, database, and cloud environments - Integration and management of ServiceNow cloud-based ITSM solution - Unique or Notable Requirements: - ServiceNow must remain the backbone for all ITSM services - Only prequalified vendors will be eligible for future solicitations - Electronic bid submission via Bonfire - Adherence to non-discrimination policies

Description

This is a prequalification process to establish a pool of qualified vendors for the Port Authority of New York and New Jersey's IT Service Management Provider. The scope includes providing IT service management for end-users, covering desktop, server and storage, database, and cloud support. The ITSM environment is based on ServiceNow, and vendors will be required to integrate and manage the ServiceNow cloud-based ITSM solution. Only prequalified firms will be solicited for upcoming solicitations related to these services.

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