Oklahoma Supplier Systems #EV00000933

One-Year Agilent HPLC System Service Contract for Oklahoma Department of Agriculture

The Oklahoma Department of Agriculture, Food and Forestry Laboratory Services Division is seeking a one-year service contract for its Agilent Dual HPLC Analytical Instrument System. - Government Buyer: - Oklahoma Department of Agriculture, Food and Forestry, Laboratory Services Division - OEM Highlight: - Agilent Technologies is the specified Original Equipment Manufacturer (OEM) for all covered instrumentation and parts - Products/Services Requested: - One-year service contract for Agilent Dual HPLC Analytical Instrument System, including multiple 1260 Infinity II modules and related equipment - Preventive maintenance and repair services - All labor, travel, and parts (new or certified rebuilt OEM parts) included - Telephone support with 2-hour response time - On-site troubleshooting and repair within 2 business days - Unlimited service visits - One comprehensive preventive maintenance visit per year - Unique/Notable Requirements: - All service must be performed by manufacturer-trained and authorized personnel - Only Agilent OEM parts (new or certified rebuilt) may be used - Detailed service documentation required - Adherence to Agilent's Silver Service Level standards - No contract renewal options; one-year term only

Description

This solicitation is for the purchase of a one-year service contract including preventative maintenance work performed onsite for one Agilent Dual HPLC Analytical Instrument System located at the Oklahoma Department of Agriculture, Food and Forestry Laboratory in Oklahoma City, Oklahoma. The service must be performed by manufacturer trained and authorized personnel and include all labor, travel, parts, and supplies needed for repairs. The contract includes telephone support, on-site troubleshooting and repair, unlimited visits, and one comprehensive preventive maintenance per year. The contract term is one year with no renewal options.

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