Virginia's eProcurement Marketplace #RFP 113005

Contact Center Solution for Virginia Community College Shared Services Center

This opportunity seeks a comprehensive contact center solution for the Virginia Community College Shared Services Center to enhance student support services. - Government Buyer: - Virginia Community College Shared Services Center (VCCS SSC) - Products/Services Requested: - Contact center solution to handle student inquiries related to enrollment, retention, financial aid, and student accounts - Full provision of labor, materials, supervision, equipment, and related services - Technology-enabled, non-professional services - Scalable solution to support multiple colleges within the Virginia Community College System - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Unique/Notable Requirements: - Solution must be scalable and support a wide range of student questions - Comprehensive service provision, including all necessary resources - Must accommodate the needs of individual colleges within the system

Description

This solicitation seeks a qualified contact center solution to support potential and existing student inquiries related to enrollment, retention, financial aid, and student accounts, as selected by individual colleges. The successful offeror must provide all necessary labor, materials, supervision, equipment, services, incidentals, and related items to fulfill the requirements outlined in the attached documentation. The project is issued by the Virginia Community College Shared Services Center. Questions are due by 5 PM on May 29, 2026, and proposals are due by 5 PM on June 23, 2026.

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