CanadaBuys #BPM026084

SSC Solicits Dell Equipment Maintenance and Support Services for National Defence

Shared Services Canada (SSC), on behalf of the Department of National Defence, is seeking bids for maintenance and support services for Dell equipment in Ottawa, Ontario. - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement/Data Centre Services - Acting for Department of National Defence - OEM Highlight: - Dell is the only specified Original Equipment Manufacturer (OEM) - Vendors: - No specific resellers or service providers named; open to qualified bidders - Products/Services Requested: - Maintenance and support services for Dell equipment, specifically: - ProSupport and Next Business Day Onsite Service Reinstate (22 units total) - Keep Your Hard Drive For Enterprise Reinstate (22 units total) - Services cover a one-year period - Notable Requirements: - Security requirements must be met by bidders - Compliance with Canadian content preferences and multiple trade agreements (CFTA, WTO GPA, CPTPP) - All bids must meet mandatory requirements; lowest responsive bid will be recommended for award - Quantities: - 18 units each of ProSupport and Keep Your Hard Drive services, plus 4 additional units each (total 22 units per service) - No specific part numbers provided in the documentation

Description

Shared Services Canada (SSC) requires maintenance and support services for Dell ISS equipment for National Defense Canada. Delivery will be in Ottawa, Ontario. Bids must meet all solicitation requirements, with the lowest evaluated responsive bid recommended for award. Pricing should follow Annex A – List of Deliverables and Pricing. Refer to the RFQ document for detailed criteria and evaluation.

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