CanadaBuys #BPM024349/31496

SSC Solicitation for Cisco Smart Net Total Care Maintenance and Support Services

Shared Services Canada (SSC) is seeking maintenance and support services for Cisco network equipment across Canada. - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement (EITP) - Contracting office located at 99 Metcalfe Street, Ottawa, Ontario - OEMs and Vendors: - Cisco (Original Equipment Manufacturer) - Products/Services Requested: - Cisco Smart Net Total Care Service for hardware maintenance and support - Includes 24/7 access to Cisco Technical Assistance Center (TAC) - Advanced hardware replacement options: 2-hour, 4-hour, next-business day - Operating system software updates - Severity-based incident response - Onsite support options - Service levels: SNT (8x5 next business day), SNTE (8x5 4-hour), SNTP (24x7 4-hour), S2P (24x7 2-hour), CS (on-site next business day), C4S (on-site 4-hour 8x5), C4P (on-site 4-hour 24x7), C2P (on-site 2-hour 24x7), and software application support - Unique or Notable Requirements: - Contract duration is approximately 7 months - OEM certification required for all proposed hardware - Supply Chain Integrity verification is mandatory - SSC may add additional hardware, software, or licenses up to 100% of the contract value during the contract period - Annual advance billing for maintenance services - SSC reserves the right to cancel maintenance with 30 days' notice

Description

This solicitation is a Request for Quotation issued by Shared Services Canada for the provision and delivery of maintenance and support services for Cisco products. The contract duration is one year, and the services are intended to support Shared Services Canada and its clients across Canada. The procurement method is competitive open bidding, and the solicitation includes detailed instructions for bidders, evaluation procedures, and contract clauses. The closing date for submissions is September 10, 2025, at 12:00 PM EDT.

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