Texas DIR/ESBD #26_00002

WCJC Cloud-Based Phone System Migration and Services

Wharton County Junior College (WCJC) is seeking proposals for a comprehensive migration from its current on-premises Mitel/Shoretel phone system to a cloud-based telecommunications solution for all campus locations. - Government Buyer: - Wharton County Junior College (Director of Purchasing: Clarissa Bueno) - Scope of Procurement: - Migration from legacy Mitel/Shoretel system to a cloud-based phone system - Includes system design, hardware, software, implementation, configuration, training, support, maintenance, and system upgrades - Approximately 550 physical phones (Shoretel 230, 655, Mitel IP420(g), IP480) and fewer than ten fax lines in current environment - Potential reduction in physical handsets; alternatives such as wireless phones and softphone solutions (including Microsoft Teams integration) for remote users - Key Requirements: - Emergency communications support, including E911 compliance with Ray Baum’s Act and Kari’s Law - Auto-attendant system for call routing - Classroom emergency calling solutions that do not rely solely on physical handsets - TX-RAMP certification and strict cybersecurity, data protection, and insurance requirements - Contract Details: - Initial three-year term with options for annual renewal - Estimated contract value: $150,000 - No specific OEMs or vendors are named; open to qualified providers - Notable Services: - Post-warranty maintenance and 24/7 support for critical outages

Description

Wharton County Junior College (WCJC) is soliciting sealed proposals from qualified vendors to provide a comprehensive migration from the College's existing traditional on-premises phone system to a cloud-based telecommunications solution for all WCJC campus locations. The services include system design, implementation, hardware, software, training, support, maintenance, and related telecommunications services. The selected vendor will provide a secure, reliable, and scalable cloud-based solution that supports faculty, staff, and students, enhances communication capabilities, and complies with emergency communication regulations. The contract term is three years with options for renewal, and the estimated contract value is $150,000.

View original listing