Texas DIR/ESBD #HHS0017491

Texas HHSC Solicits Maintenance and Support Services for Direct Service Workforce Online Portal

The Texas Health and Human Services Commission (HHSC) is seeking a contractor to provide ongoing maintenance and support for its Direct Service Workforce (DSW) online portal, which connects job seekers with employers offering home and community-based services (HCBS). - Government Buyer: - Texas Health and Human Services Commission (HHSC) - Procurement and Contracting Services (PCS) division - Scope of Work: - Maintenance, updates, and technical support for the DSW online portal - Data management, data warehousing, and platform reporting - Marketing consultation and collaboration with state agencies to enhance recruitment and retention of direct service workers - Issue resolution within 45 calendar days - Support for job postings, candidate profiles, and related platform features - Requirements: - Bidders must meet specific experience, training, and background check standards - Firm, fixed pricing for all labor and materials - Services to be performed Monday through Friday, 8 a.m. to 5 p.m. Central Time, with provisions for emergency and after-hours support - No specific OEMs or commercial software vendors are named; the procurement is for service provision and platform maintenance - NIGP code: 920-45 (Software Maintenance and Support Services and Updates and Data Hosting Services) - Contract term through August 31, 2029, with an option for a one-year extension

Description

The Texas Health and Human Services Commission (HHSC) is seeking competitive bids to establish contract(s) for Direct Care Services. The contract involves maintenance and updates to the existing Direct Service Workforce (DSW) online portal, which connects potential employees with employers delivering home and community-based services (HCBS). The contractor will provide general oversight, platform updates, data management, and technical support to ensure the platform aids in recruitment and retention of direct service workers. The solicitation includes collaboration with state agencies and requires comprehensive responses from bidders.

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