SAM #36C24726Q0612

CIS Databridge Suite Software Maintenance and Support for VA Medical Centers

The Department of Veterans Affairs VISN 7 Network Contracting Office is seeking maintenance and support for Clinical Information Systems (CIS) Databridge Suite software used at VA Medical Centers in Georgia, Alabama, and South Carolina. - Government Buyer: - Department of Veterans Affairs, VISN 7 Network Contracting Office, Regional Procurement Office East - OEMs and Vendors: - Databridge Suite (OEM not explicitly named; presumed to be Databridge or affiliated developer) - Products/Services Requested: - CIS Databridge Suite Hospital License Software Subscription Maintenance and Support - Includes software maintenance, bug fixes, upgrades, customer support, troubleshooting, and repairs - 24/7 coverage for multiple VA Medical Centers - Quantity: 1 license (hospital-wide) - Part number: Not specified - Technical and Installation Services - Telephone and remote diagnostic technical support 24/7/365 - Software updates and upgrades, installation labor, project management, and training - Response within 1 hour for urgent issues - Quantity: 1 (service package) - Part number: Not specified - Unique/Notable Requirements: - Compliance with VA security and privacy standards - Detailed performance and security requirements - Support must be available 24/7/365 with rapid response for urgent issues - Coverage for multiple VA Medical Centers across three states - Period of Performance: - Base year plus four one-year option periods, with possible six-month extension - Annual subscription model for software maintenance and support

Description

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