CanadaBuys #BPM024349

SSC Solicitation for Cisco Smart Net Total Care Maintenance and Support Services

Shared Services Canada (SSC) is seeking maintenance and support services for Cisco network equipment across Canada. - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement (EITP) office - Contracting authority: Dimeji Temidire - OEM Highlight: - Cisco is the required Original Equipment Manufacturer (OEM) - Bidders must provide OEM certification for all proposed hardware and services - Vendors: - Only Cisco-certified partners or authorized resellers may bid - Products/Services Requested: - Cisco Smart Net Total Care Service for hardware maintenance and support - 24/7 access to Cisco Technical Assistance Center (TAC) - Advanced hardware replacement (2-hour, 4-hour, next-business day options) - Operating system software updates - Severity-based incident response - Onsite support options (e.g., next business day, 4-hour, 2-hour response) - Service levels include SNT, SNTE, SNTP, S2P, CS, C4S, C4P, C2P, and software application support - Quantities and part numbers: - Specific Cisco product models, part numbers, and quantities are detailed in the attached inventory and pricing annex (not listed in the summary text) - Unique/Notable Requirements: - Contract period is approximately 7 months (September 12, 2025 to March 31, 2026) - SSC may add up to 100% additional hardware, software, or licenses during the contract - Supply Chain Integrity verification is mandatory - Annual advance billing for services - SSC reserves the right to cancel maintenance with 30 days' notice

Description

This solicitation is a Request for Proposal issued by Shared Services Canada for Cisco Maintenance and Support services. The procurement is conducted through competitive open bidding and is intended for delivery within Canada. The contract duration is approximately one year, and the solicitation includes detailed instructions and requirements for bidders, including mandatory qualifications and submission procedures. The contracting authority is Dimeji Temidire, and the closing date for submissions was September 10, 2025.

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