SAM #28321326RI0000029

SSA RFI: Survey Recruitment Services for User Research and Usability Testing

The Social Security Administration (SSA), through its Office of Acquisition and Grants, is seeking information from the market regarding survey recruitment services for user research and usability testing. - Government Buyer: - Social Security Administration (SSA) - Office of Acquisition and Grants - Services Requested: - Survey recruitment services to identify and recruit members of the public for participation in user research and usability testing - Support for a range of public-facing digital products, including: - SSA.gov - MySocialSecurity - Digital SSN - SSA Mobile App - Digital Identity - Universal Benefits Application - National Appointment Scheduling Calendar - No specific OEMs or vendors are named in the request - No products or part numbers are specified; the focus is exclusively on service-based recruitment for research - Notable Requirements: - Ability to recruit diverse participants from the general public - Support for usability testing and user research to improve digital SSA services

Description

RFI for recruiting services to recruit members of the public to participate in user research and usability testing for public facing products, such as SSA.gov, MySocialSecurity, Digital SSN, SSA Mobile App, Digital Identity, Universal Benefits Application, National Appointment Scheduling Calendar, etc. Additional Links:Click here to see more information about this opportunity on FedConnect

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