City of Aurora Opengov #26-047

Aurora Ride Solution (C.A.R.S.) Program: Transportation Services for Seniors and Individuals with Disabilities

The City of Aurora is seeking qualified transportation providers to support its Ride Solution (C.A.R.S.) Program for seniors and individuals with disabilities. - Government Buyer: - City of Aurora, Purchasing Division, Community Services Department - Services Requested: - Standard Transportation Services (ambulatory): - Curb-to-curb rides for seniors (age 60+) who do not require mobility assistance - Demand-responsive or advanced reservation scheduling - Private rides with option for caregiver accompaniment - Accessible Transportation Services (mobility-assisted): - Door-to-door rides for individuals with disabilities - Vehicles must be equipped with ramps, lifts, and securement systems (e.g., wheelchair straps) - Demand-responsive or advanced reservation scheduling - Private rides with option for caregiver accompaniment - Notable Requirements: - Providers may offer either or both service types - Subcontracting of accessible services is allowed if coordination and quality control are defined - Providers must demonstrate experience with aging and disabled populations - ADA compliance, high safety, and customer care standards are required - Estimated service volume: approximately 700 rides per month, average ride distance of 12 miles - No specific OEMs or vendors are named in the solicitation

Description

The City of Aurora is seeking proposals from qualified transportation providers to support the continued implementation of the C.A.R.S. Program, which aims to enhance the quality of life for residents aged 60 and older, and individuals with disabilities, by providing reliable and safe transportation services. The program includes standard curb-to-curb transportation for seniors without mobility assistance and accessible door-to-door transportation for individuals with disabilities requiring specialized vehicles. Service expectations include demand-responsive or advanced reservation scheduling and private rides with caregiver options. The contract period is from September 1, 2026, to December 31, 2027, with up to four one-year extensions based on mutual agreement.

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