CanadaBuys #BPM026049/34077

Shared Services Canada Solicitation for Samsung ProCare Elite Technical Support Services (3-Year Term)

Shared Services Canada (SSC) is seeking proposals for a three-year contract to provide Samsung ProCare - Elite Technical Support services for Android devices nationwide. - Government Buyer: - Agency: Shared Services Canada (SSC) - Sub-agency: Internal and Digital Services Procurement (IDSP) - Office: Enterprise IT Procurement (EITP) - Technical authorities: Chanel Khouri and Derek Roussy - OEMs and Vendors: - Samsung (Original Equipment Manufacturer) - Products/Services Requested: - Samsung ProCare - Elite Technical Support - Part number: MI-OVCPAB3 - Quantity: 3 (representing three 12-month periods) - Service covers technical support for existing Android cellular devices - Unique or Notable Requirements: - Equivalent solutions may be proposed but must be fully compatible and interoperable with all Samsung devices and Android OS - OEM-certified technical support is required - No security requirements are specified - Procurement is open, competitive, and subject to trade agreements (WTO GPA, CFTA, CPTPP) - Nationwide coverage across Canada - Award will be made to the lowest evaluated price

Description

This solicitation is issued by Shared Services Canada for Samsung ProCare Technical Support services. The contract will provide support to existing Android devices, specifically Samsung ProCare - Elite Technical Support. The procurement is conducted through competitive open bidding and is subject to trade agreements including WTO GPA, CFTA, and CPTPP. Bidders must submit their responses via the SSC P2P portal by the closing date of June 29, 2026, 14:00 EDT.

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