Pinellas County Opengov #26-0600-RFP

Pinellas County Behavioral Health CAM Staffing and Intake Services Solicitation

Pinellas County Human Services is seeking a qualified vendor to provide staffing and intake services for its Behavioral Health Coordinated Access Model (CAM): - Government Buyer: - Pinellas County Human Services - Scope of Work: - Provide clinical staffing for the CAM Team, including licensed behavioral health professionals - Deliver administrative and program management leadership - Operate a multichannel contact center (phone, text, chat, email) for behavioral health intakes - Use the county-provided CAM Platform for intake, data collection, analytics, and provider coordination - Supply call data and performance metrics to the county - Vendor Requirements: - Minimum five years' experience operating multichannel contact centers - Florida license for behavioral health assessments - Willingness to onboard eligible clinical staff from the current CAM pilot is preferred - Products/Services Requested: - CAM Team staffing and intake services - CAM Platform development and customization (technology provided by the county) - No specific OEMs or technology vendors are named; focus is on service delivery and staffing - Unique Requirements: - Emphasis on standardizing and streamlining behavioral health access - Improving service coordination and resident engagement - Use of county's in-house technology platform

Description

This solicitation is for the Behavioral Health Coordinated Access Model (CAM) in Pinellas County. The procurement seeks vendors with at least five years of experience operating multichannel contact centers and a Florida license for behavioral health assessments. The scope includes CAM team staffing and CAM platform development. Vendors are encouraged to onboard current CAM pilot staff and propose scalable staffing and technology solutions. Responses must be submitted through the OpenGov procurement platform by June 16, 2026.

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