Opportunity
Syracuse Civicplus #RFP
Syracuse City VoIP and Unified Communications System Replacement
Posted
June 10, 2026
Respond By
July 11, 2026
Identifier
RFP
NAICS
541512
Syracuse City, Utah, is seeking proposals to replace its current Mitel on-premises telephone system with a modern VoIP and Unified Communications solution across seven city locations. - Government Buyer: - Syracuse City, IT Manager's Office - OEMs Mentioned: - Mitel (incumbent system being replaced) - Products/Services Requested: - Approximately 110 IP desk phones (1 Gbps LAN, PC/pass-through ports) - 95 full user licenses and 25 extension-only licenses - SIP trunking to support at least 30 concurrent sessions - Support for 90 assigned DIDs and total capacity for 240 DIDs - Multi-level auto attendants (12), workgroups (17), hunt groups (5), paging groups (3) - Integration with 2 analog fire station intercom devices - Fax/eFax support for 6 departments - System design, implementation, migration, and cutover coordination - SIP trunk provisioning and number porting - End-user and administrator training with documentation and go-live support - 24/7 ongoing technical support and maintenance - Unique/Notable Requirements: - Solution must provide scalability, reliability, redundancy, and survivability - E911 compliance and advanced administrative features - Must support operational workflows across multiple city facilities - Vendors must submit a compliance matrix, detailed pricing, technical solution, and references - Five-year contract term with optional renewals
Description
Syracuse City is seeking qualified vendors for a VoIP/Unified Communications System Replacement. The procurement includes system design, implementation, SIP trunk services, phone hardware, configuration and migration, training, and ongoing support and maintenance. The solution must support existing workflows across multiple city facilities and provide scalability, reliability, redundancy, survivability, and modern communication features. Vendors must submit proposals electronically by July 10, 2026, and the city reserves the right to reject any or all proposals and accept the one that best serves its interests.