Foothill/Eastern Transportation Corridor Agency Planet bids #K001640

Third-Party Collection Services for Delinquent Toll Receivables – Orange County, CA

This opportunity seeks a qualified firm to provide third-party collection services for toll-related receivables in Orange County, California. - Government Buyer: - Foothill/Eastern Transportation Corridor Agency and San Joaquin Hills Transportation Corridor Agency (TCA) - Scope of Services: - Collection of delinquent toll violations, unpaid tolls, penalties, administrative fees, and negative FasTrak account balances - Services include customer outreach, payment processing, dispute management, reporting, reconciliation, skip tracing, bankruptcy handling, and optional future services (e.g., secondary placements, advanced analytics) - Compliance with all relevant federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA) and California Rosenthal Fair Debt Collection Practices Act - Strong emphasis on customer service and operational transparency - Detailed data exchange and reporting requirements for account placements, updates, payments, and acknowledgments - No specific OEMs or vendors are named; the opportunity is open to all qualified firms licensed to operate in California - Contract term runs through April 30, 2030, with up to four years of extensions possible

Description

The Foothill/Eastern Transportation Corridor Agency and the San Joaquin Hills Transportation Corridor Agency are seeking a firm to provide Third Party Collection Services as detailed in the contract exhibit. The services aim to support ongoing revenue recovery efforts while ensuring compliance with applicable laws and maintaining a strong customer experience. The contract will involve managing toll-related receivables and enhancing operational efficiency through data exchange and reporting. Proposals must be submitted electronically by July 22, 2026.

View original listing