Tacoma Cityoftacoma #CS26-0120F

Tacoma Public Utilities seeks market information on utility invoice printing and mail services

The City of Tacoma, through Tacoma Public Utilities Customer Services, is seeking information from experienced firms regarding solutions for utility invoice printing and mail services. - Government Buyer: - City of Tacoma, Tacoma Public Utilities / Customer Services - Scope of Request: - Market research RFI for end-to-end utility invoice printing and mail services - Approximately 1,600,000 invoices generated and mailed annually - Products/Services Requested: - High-volume invoice printing (color, formatting, quality assurance) - Automated mail services: folding, sorting, envelope insertion, USPS presort, document archiving, payment processing, return mail handling - Notable Requirements: - Secure data intake (e.g., SFTP, secure cloud) - Data security and regulatory compliance - Scalability and operational flexibility to handle fluctuating volumes - Automated mail preparation with integrity controls - Compliance with USPS and address quality standards - Audit controls, disaster recovery, and business continuity - No specific OEMs or vendors are named in the notice - This is a Request for Information (RFI) for market research only; no contract will be awarded as a result of this notice

Description

The City of Tacoma is issuing a Request for Information (RFI) to gather information from firms experienced in utility invoice printing and mail services. The purpose is to conduct market research to understand available solutions, service models, and vendor capabilities, with a focus on data security, regulatory compliance, scalability, operational flexibility, and secure data transfer methods. The current process involves daily invoice file generation and in-house printing and mailing, with an estimated annual volume of approximately 1,600,000 invoices. This RFI is for informational purposes only and will not result in a contract award.

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