CanadaBuys #BPM026049

Shared Services Canada Seeks Samsung ProCare Elite Technical Support for Android Devices (3-Year Term)

Shared Services Canada (SSC) is seeking bids for a three-year contract to provide OEM-level technical support for its fleet of Android cellular devices. - Government Buyer: - Shared Services Canada (SSC) - Internal and Digital Services Procurement (IDSP), Enterprise IT Procurement (EITP) - OEM Highlight: - Samsung is the specified Original Equipment Manufacturer (OEM) - Vendors Mentioned: - Samsung (as OEM) - Products/Services Requested: - Samsung ProCare Elite Technical Support for Android cellular devices - Part number: MI-OVCPAB3 - Quantity: 3 (representing three 12-month terms) - Service covers OEM-certified technical support for all existing Samsung Android devices owned by SSC - Notable Requirements: - Support must be OEM-certified and compatible with all Samsung Android devices in SSC's inventory - Equivalent products may be proposed if they meet all mandatory requirements for compatibility and interoperability - No security clearance is required - Bids must be submitted electronically via the SSC P2P portal - Award will be made to the lowest responsive bidder meeting all criteria - Period of Performance: - Three-year term (3 x 12 months), starting from contract award - Scope: - Nationwide coverage for SSC's Android device fleet

Description

Shared Services Canada (SSC) is soliciting bids for Samsung ProCare Elite Technical Support services for existing Android cellular devices. The contract will provide OEM support to ensure continued coverage and support for SSC's significant number of Android devices. The solicitation includes detailed requirements and instructions for bidders, with submissions to be made via the SSC P2P portal. The contract term is for three years, with support services as outlined in the Statement of Work.

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