Texas DIR/ESBD #2026-044

San Marcos Utilities Customer Care Center Answering Services Solicitation

The City of San Marcos, Texas, is seeking proposals for Utilities Customer Care Center Answering Services to support its municipal utilities operations. - Government buyer: - City of San Marcos, Texas - Managed through the Purchasing Manager's office - OEMs and vendors: - No specific OEMs or vendors are named in the solicitation - Products/services requested: - Utilities Customer Support Center Answering Services - Includes high-volume and low-volume call answering telephone systems - General answering and paging services - Referenced by NIGP codes: 83931, 83932, 91505, 91549 - Unique or notable requirements: - Vendors must register on the city's eprocurement website to access specifications - Public acknowledgment of proposals via Teams videoconference - Questions must be submitted in writing to the Purchasing and Contracting Division - No product part numbers or purchase quantities specified (service-based solicitation) - No specific period of performance provided; contract start is tied to City Council award meeting.

Description

The City of San Marcos is soliciting sealed proposals for Utilities Customer Support Center Answering Services. Vendors must register to download specifications and all related documents from the city's eprocurement website. Proposals are due by July 9, 2026, at 2:00 PM local time, with the award scheduled for the September 1, 2026 City Council meeting. The project involves answering services classified under multiple NIGP codes related to call answering and paging services.

View original listing