CanadaBuys #BPM024340/31254

Shared Services Canada Solicits F5 OEM Maintenance and Support Services (Multi-Year)

Shared Services Canada (SSC) is seeking proposals for a multi-year contract to provide direct OEM maintenance and support services for its F5 network infrastructure assets across Canada. - Government Buyer: - Shared Services Canada (SSC), including Enterprise IT Procurement (EITP) Cyber Security & Networks (CyNet) and Approvisionnement en TI pour l'entreprise (ATIE) - Contracting office located at 99 Metcalfe Street, Ottawa, ON - OEMs and Vendors: - F5 (Original Equipment Manufacturer) - Products/Services Requested: - Maintenance and support for F5 hardware, software, licenses, and subscriptions - Includes 24x7 and 8x5 technical support (phone and remote) - Software updates and upgrades - Hardware support with advance replacement (RMA), including 4-hour expedited delivery - Proactive and planned maintenance - iRules assistance - Removable hard drive retention option - Account management, escalation contacts, service guides, and annual maintenance reporting - Coverage for all F5 assets listed in Annex B (detailed inventory) - Ability to add or remove hardware, software, or licenses during the contract (up to 25% of contract value) - Notable Requirements: - Direct OEM (F5) support is mandatory; bidders must be F5 certified - Compliance with supply chain integrity assessments - Environmental commitments related to greenhouse gas emissions - Annual invoicing in advance by FA code - Contract awarded to lowest evaluated price - Period of Performance: - Base period of 12 months with two one-year option periods (up to 3 years total) - Annual firm pricing - Key Service Part Numbers: - F5-SVC-VPR-PRE-L1-3, F5-SVC-BIG-VE+PREL13, F5-SVC-BIG-PRE-L1-3, F5-SVC-VEL-PRE-L1-3 (Premium support) - F5-SVC-VPR-RMA4, F5-SVC-BIG-RMA4 (4-hour RMA) - F5-SVC-RMA-OPT (Removable hard drive retention)

Description

Shared Services Canada is soliciting proposals for a new contract to provide maintenance and support services for F5 software and hardware products used in its networking infrastructure. The contract includes direct F5 support services such as telephone technical support, software updates, and hardware support with advance replacement. The contract period is 12 months with two one-year option periods. The scope covers the inventory listed in Annex B and requires the contractor to provide account management, escalation contacts, service guides, and maintenance reports. The procurement is conducted through competitive open bidding and is subject to various trade agreements.

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