Opportunity
CanadaBuys #BPM024338/31421
Two-Year Maintenance and Support Services for HP Printers at Canada Revenue Agency
Posted
September 11, 2025
Respond By
September 29, 2025
Identifier
BPM024338/31421
NAICS
811212
Shared Services Canada is seeking competitive bids for a two-year maintenance and support contract for HP printers used by the Canada Revenue Agency (CRA). - Government Buyer: - Shared Services Canada, Enterprise IT Procurement (EITP), acting for CRA - Contracting authority: Channary Luy - OEM Highlight: - Hewlett-Packard (HP) is the sole OEM referenced for all printer models - Products/Services Requested: - Comprehensive maintenance and support for HP printers, including: - HP Color LaserJet Enterprise M553DN (up to 103 units) - HP Color LaserJet Enterprise MFP M681DH (up to 9 units) - HP Color LaserJet Enterprise M652DN (up to 13 units) - HP LaserJet Enterprise MFP M528F (up to 69 units) - HP LaserJet Pro M404DN (up to 5 units) - HP LaserJet Enterprise M507DN (up to 31 units) - HP Color LaserJet M751 (1 unit) - HP Color LaserJet M571 (1 unit) - Services include next-business-day on-site repair, parts replacement, labor, phone and web support, and maintenance reporting - Locations: - Multiple CRA offices across Ontario, Quebec, and the National Capital Region - Relocation within the Central region included at no extra cost; remote locations excluded - Unique Requirements: - 95% uptime required for all devices - Bilingual technical support (English and French) - All maintenance must occur during business hours (Monday to Friday, 8:00–16:00 local time, excluding holidays) - Pricing must include customs duties and applicable taxes for Ontario and Quebec - No other OEMs or vendors are mentioned; only HP printers are covered by this contract.
Description
The Canada Revenue Agency (CRA) requires a 2-year maintenance and support service for its HP printers listed in Annex C. The contract involves servicing various models of HP printers across multiple locations in Ontario, Quebec, and the National Capital Region. The procurement is conducted through a competitive open bidding process under the Canadian Free Trade Agreement (CFTA). The solicitation is managed by Shared Services Canada, with the contracting authority being Luy Channary.