CanadaBuys #BPM024508

CIRA Maintenance and Support Services for Shared Services Canada

Shared Services Canada (SSC) is seeking a contractor to provide maintenance and support services for its CIRA networking and virtualization technology infrastructure across Canada. - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement (EITP), Procurement and Vendor Relationships Office - OEM Highlight: - Canadian Internet Registration Authority (CIRA) is the sole OEM referenced; all products and services must be CIRA-branded - Vendors: - Only CIRA is specified as the OEM; resellers must be certified and supply chain integrity must be verified - Products and Services Requested: - Maintenance and support for CIRA products, including: - .CA domain management - CIRA XDR (admin, backup, retention) - DNS Firewall - Canadian Shield - Anycast DNS - Cybersecurity Awareness Training - Software, licenses, and subscriptions for networking and virtualization infrastructure - Service Requirements: - Continuous security monitoring - After-hours emergency support (24/7) - Service levels from basic email support to premium alert and escalation support - Account management contacts and annual service request reports - Ability to add or remove hardware, software, or licenses during contract period - Notable Requirements: - OEM certification required - Supply chain integrity verification - Compliance with Canadian trade agreements - Technical and financial bid submissions evaluated on lowest price - Quantities and part numbers are not specified in the summary; details are referenced in annexes and attachments - Place of Performance: Across Canada - Contract Duration: - Base period of 12 months with two additional one-year option periods (up to 36 months total) - Annual invoicing in advance - Option to add additional CIRA hardware, software, or licenses during contract period

Description

Shared Services Canada (SSC) requires CIRA Maintenance and Support for the inventory listed in Annex B and as described in Annex A - Statement of Work. SSC owns CIRA products used in its networking and virtualization technology infrastructure and seeks to consolidate all CIRA maintenance, support, software, licenses, and subscriptions to maintain the existing network infrastructure across Canada. The contract period is 12 months with two one-year option periods. The contractor must provide end-user support, security monitoring, and meet specified service levels and escalation procedures.

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