CanadaBuys #BPM024541

SSC Solicitation for Keysight Network Security Maintenance and Support

Shared Services Canada (SSC) is seeking competitive bids for maintenance and support services for its inventory of Keysight (formerly Ixia) network security and monitoring equipment, as well as licensed software appliances deployed across the Government of Canada's enterprise infrastructure. - Government Buyer: - Shared Services Canada (SSC) - Enterprise IT Procurement (EITP) / Approvisionnement en TI pour l'entreprise (ATIE) - Cyber Security, Networks & Satellites (CyNet / CyRs) - OEM Highlight: - Keysight Technologies (formerly Ixia) is the sole OEM referenced - Vendors: - Only authorized Keysight resellers and suppliers are eligible to bid - Products/Services Requested: - Maintenance and support for Keysight network security hardware and licensed software - Includes access to software/OS updates, 24/7 online resources, email technical support, user community, and hardware replacement - Service levels: Basic (best effort, 7-10 business days replacement) and Essential (2-hour response, 2 business days replacement) - Provision of account manager, escalation contacts, service guide, and maintenance reports - Contractor responsible for RMA shipping costs - SSC reserves the right to add up to 40% more equipment/licenses during the contract - SSC may add or remove hardware/software as needed - Notable Requirements: - Service must cover both hardware and licensed software appliances - Maintenance and support must ensure operational integrity of critical government IT infrastructure - Only authorized Keysight partners may respond - Support must be available across the Government of Canada enterprise - Period of Performance: - Base period: 12 months - Two optional one-year extensions - Full details in solicitation documents

Description

Shared Services Canada owns and operates a substantial inventory of Keysight (formerly Ixia) network security, threat intelligence, monitoring, and assessment tools, consisting of both hardware and licensed software appliances deployed across the enterprise. To ensure the continued functionality and operational integrity of the Government of Canada's data centre and network infrastructure, ongoing Maintenance and Support (M&S) coverage for these existing assets is required. This solicitation is a Request for Proposal issued by Shared Services Canada for competitive open bidding. The contract is intended to cover maintenance and support services for Keysight network security and monitoring equipment across Canada.

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