CanadaBuys #71-2025

BC Ferries seeks cloud-based Service Management Solution to replace Cherwell platform

BC Ferries is seeking a modern, cloud-based Service Management Solution to replace its current Cherwell Service Management platform. - Government buyer: - British Columbia Ferry Services Inc (BC Ferries) - OEMs and vendors: - Cherwell (platform being replaced) - Products/services requested: - Cloud-based Service Management Solution (SaaS) - Must be scalable, secure, and aligned with ITIL best practices - Capable of IT service and asset management, automation, self-service, and integrated workflows - Implementation services for the new platform - Unique or notable requirements: - Solution must minimize disruption during transition - Support for future expansion into Enterprise Service Management (ESM) as an optional phase - No specific product models, part numbers, or purchase quantities provided - Focus on future scalability and optional ESM capabilities

Description

BC Ferries is seeking proposals to replace its end-of-life Cherwell Service Management platform with a modern, cloud-based Service Management Solution. The solution must be scalable, secure, aligned with ITIL best practices, and capable of supporting future expansion into Enterprise Service Management. Key requirements include a cloud-based SaaS platform for IT service and asset management, automation, self-service, and integrated workflows, along with implementation services to ensure minimal disruption and effective adoption. The initial focus is on replacing Cherwell, with potential future ESM capabilities as optional phases.

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