CanadaBuys #BPM025715

SSC Solicitation: Post-Warranty Maintenance for Lenovo ThinkAgile HX3520-G Servers

Shared Services Canada (SSC) is seeking a contractor for post-warranty hardware and software maintenance services for Lenovo ThinkAgile HX3520-G servers. - Government Buyer: - Shared Services Canada (SSC), Enterprise IT Procurement Operations, Data Centre Services - OEMs and Vendors: - Lenovo (OEM) - Contractor must be a certified Lenovo reseller - Products/Services Requested: - Post-warranty hardware support and maintenance for 34 Lenovo ThinkAgile HX3520-G servers (each identified by unique part numbers) - Premier Essential client support level required for each server - On-site premium 4-hour support, repair, firmware updates, and replacement parts - Preventive maintenance and monthly reporting - Software maintenance and support for licensed Lenovo software - Technical support via toll-free line and web portal (English and French) - 8am-5pm EST, Monday to Friday - Unique/Notable Requirements: - 24/7 call desk and web portal for hardware support - 95% monthly availability SLA - Accelerated escalation management and monthly maintenance reports - Contractor personnel must have security clearances - Services required at multiple locations across Canada, primarily Ontario and Quebec - 90-day transition period before SLA enforcement - Contract includes options for software maintenance extensions and annual rate adjustments

Description

This solicitation is for post-warranty hardware support and maintenance services, including break/fix services, for Lenovo Servers for Shared Services Canada (SSC). The contract aims to award a single contract for the delivery of these services. The contract duration is one year, and the services are to be provided primarily in Ontario and Quebec. The procurement method is competitive open bidding under Canadian trade agreements.

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