Georgia Procurement Registry #PE-29016-NONST-2026-000000066

Client Management Software System for Atlanta Regional Commission Aging and Independence Services

The Atlanta Regional Commission (ARC) Aging and Independence Services (A&IS) division is seeking proposals for a Client Management Software System to support non-state-funded programs. - Government Buyer: - Atlanta Regional Commission (ARC), Aging and Independence Services (A&IS) division - OEMs and Vendors: - No specific OEMs or vendors are named in the solicitation - Products/Services Requested: - Cloud-based (SaaS) Client Management Software System - Features: intake, assessment, service planning, billing, tracking, reporting, compliance - Security: HIPAA compliance, role-based access control (RBAC), audit trails, encryption - Integration: APIs, data migration from legacy systems - Device agnostic, real-time tracking, analytics - Customizable workflows, document management (e-signatures, optional OCR), outcome tracking - Implementation services: planning, configuration, migration, testing, training, go-live support - Ongoing support and maintenance: technical support, updates, SLAs - Unique/Notable Requirements: - Strict security and compliance standards (HIPAA, RBAC, encryption) - Must support integration with existing systems and data migration - Device agnostic and accessible for various user roles - Detailed implementation, training, and support plans required - Adherence to strict SLAs for uptime, incident response, and disaster recovery - System must be live by the specified go-live date - Proposals must include pricing, references, and documentation of relevant experience - Period of Performance: - Initial one-year contract with up to four optional annual renewals

Description

The Atlanta Regional Commission (ARC) and Aging and Independence Services (A&IS) are seeking proposals from firms capable of providing a Client Management Software System to support programs not funded with state multi-fund grants, including behavioral health coaching/enhanced case management and fee-for-service from private payors. The system must support comprehensive intake, assessments, service planning, billing, tracking, reporting, and compliance with applicable policies and regulations. The contract will be awarded based on qualifications and includes requirements for security, integration, training, and support. Proposals must be submitted by July 13, 2026, and the system must go live by January 1, 2027.

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