CanadaBuys #qc20151095

Avaya IP Telephony System Maintenance and Subscription Licenses for Ministry of Natural Resources and Forests

This opportunity is for maintenance services and subscription licenses for the Avaya IP telephony system at the Ministère des Ressources naturelles et des Forêts (Ministry of Natural Resources and Forests), Government of Canada. - Government Buyer: - Ministère des Ressources naturelles et des Forêts (Ministry of Natural Resources and Forests), Government of Canada - General Directorate of Information Resources - OEM Highlight: - Avaya is the sole Original Equipment Manufacturer (OEM) specified - Vendors: - Only service providers with a permanent establishment in Quebec or in a territory covered by an applicable intergovernmental agreement are eligible - Products/Services Requested: - Maintenance services for Avaya IP telephony system - Avaya Aura Contact Center (AACC) support - Avaya subscription licenses: - 500 "CORE" floating licenses - 100 "POWER" floating licenses - 30 "CUSTOMER EXPERIENCE" floating licenses (for Agent and Contact Center Supervisor profiles) - Licenses must be floating (only consumed when authenticated), and the Ministry can configure as many profiles as the system allows - Unique/Notable Requirements: - Licenses must be floating and only consumed when the profile is authenticated - The Ministry can configure unlimited profiles, limited only by system capacity - Eligibility restricted to service providers established in Quebec or covered territories - No other OEMs or alternative products are specified in the notice

Description

The Ministry of Natural Resources and Forests requires maintenance services for its Avaya IP telephony system for a duration of 36 months. The contract involves the use of various Avaya subscription licenses including CORE, POWER, and CUSTOMER EXPERIENCE licenses for Agent and Contact Center Supervisor profiles. The contract will start on August 1, 2026, and the estimated quantities are indicative only. Bids must be submitted by service providers with a permanent establishment in Quebec or a territory covered by an applicable intergovernmental agreement.

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