Sedgwick County Sedgwickcounty #26-0069

Sedgwick County Solicits 9-1-1 Text Message Survey Software Solution with CAD Integration

Sedgwick County, Kansas is seeking proposals for a 9-1-1 Text Message Survey Software Solution to enhance feedback collection from 9-1-1 callers. - Government Buyer: - Sedgwick County, Kansas - Division of Finance - Purchasing Department - Emergency Communications (primary PSAP for the county) - Products/Services Requested: - 9-1-1 Text Message Survey Software Solution - Must provide automated SMS surveys to 9-1-1 callers - Integration required with Tyler Public Safety CAD system - Includes reporting, analytics, caller follow-up, and data conversion - Must meet CJIS security requirements - Includes software, maintenance, support, professional services, and training - Unique/Notable Requirements: - Vendor must have at least five years of relevant experience and municipal government knowledge - Data ownership and confidentiality provisions apply - Evaluation based on quality, testing, references, service, availability, and capability (not lowest price) - Strict communication protocols: all questions through the Purchasing Department - No specific OEMs or vendors are named in the solicitation - Contract period is one year with two one-year renewal options

Description

Sedgwick County, Kansas is seeking a firm or firms to provide a 9-1-1 Text Message Survey Software Solution. The solicitation is a Request for Proposal (RFP) aimed at acquiring a software solution to collect feedback from individuals who contact 9-1-1 services. The county emphasizes that the lowest price will not guarantee award, as evaluation criteria include quality, testing, references, service, availability, and capability. Proposals are due by July 21, 2026, and all communications must go through the Purchasing Department.

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