Alameda County Alamedagsa #RFP 902729

Alameda County Solicits Cloud-Based Emergency Management Software Platform and Services

Alameda County is seeking proposals for a secure, cloud-based emergency management software platform and related services to support county-wide incident management and coordination. - Government Buyer: - County of Alameda, General Services Agency-Procurement - OEMs and Vendors: - Incumbent: Grey Wall Software, LLC dba Veoci.com - No other specific OEMs or vendors named; open to commercial solutions - Products/Services Requested: - Cloud-hosted emergency management software platform - Must support incident management, situational awareness, resource tracking, and multi-jurisdictional coordination - Scalable for up to 1,000 concurrent users, with initial support for 400 end users and 30 administrators - Mobile and offline capabilities required - API integration with GIS and emergency notification systems - Role-based access control, Active Directory and Single Sign-On integration - Compliance with SOC 2 Type II or equivalent security standards - Minimum 99.9% uptime, geographic redundancy, disaster recovery, and business continuity - Migration and recreation of approximately 150 customized forms and over 100 operational workflows (including FEMA ICS forms) - Public-facing reporting and field data collection - Services: - Implementation, onboarding, and phased deployment with parallel operations - Data migration and configuration - Training for users and administrators - 24/7/365 technical support, warranty, defect correction, and post-implementation stabilization - Unique/Notable Requirements: - Must enable real-time management of multiple simultaneous incidents and Emergency Operations Centers - Secure information sharing across county departments, cities, special districts, regional partners, and state agencies (e.g., Cal OES) - Ongoing onboarding and support for a large, distributed user base - Use of revised Exhibit A Bid Response Packet required for proposals

Description

This solicitation is for the procurement of a secure, interoperable, cloud-based emergency management software platform to support incident management, situational awareness, and Operational Area coordination. The platform will be used by Alameda County, most Operational Area jurisdictions, select special districts, and regional partners to support coordination and information sharing across participating entities. The system must support multiple simultaneous incidents, multiple Emergency Operations Centers, scalable access, real-time incident management, resource tracking, and secure information sharing. The contract includes migration and recreation of workflows, forms, and processes necessary to support continuity of operations, including FEMA ICS forms and customized forms related to emergency management functions.

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