CanadaBuys #BC226370

Direct Award: UserTesting.com License for City of Vancouver

The City of Vancouver is proceeding with a direct award for a user testing platform to support its user-centric service design initiatives. - Government Buyer: - City of Vancouver - OEM/Vendor: - UserTesting Technologies Canada, Inc. (OEM and supplier) - Products/Services Requested: - One-year license for the UserTesting.com cloud-based user testing platform - Quantity: 1 license - Supports user experience research, live interviews, AI-enabled insights, and guided research - Notable Requirements: - Platform must provide a diverse pool of testers, live-interview capabilities, AI-driven insights, and research support - UserTesting identified as the only vendor able to meet the City's operational and research needs - Estimated Contract Value: - Approximately $73,482.33 CAD (one-year term) - No additional unique requirements beyond the platform's functional, accessibility, support, and research-readiness capabilities are specified

Description

The City of Vancouver intends to contract with UserTesting Technologies Canada, Inc for the supply and delivery of a one-year license for UserTesting.com. This cloud-based user testing platform supports user-centric design and service improvement initiatives across the organization by providing timely insights to improve service usability and adoption. The platform offers a diverse tester pool, live-interview capabilities, AI-enabled insight generation, and guided research support. The contract is a direct award to UserTesting as the only vendor meeting the City's operational and research needs.

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