Opportunity
Vallejo Planet bids #142940
City of Vallejo Solicits Collection Agency Services for Delinquent Accounts
Posted
June 08, 2026
Respond By
June 25, 2026
Identifier
142940
NAICS
561440
The City of Vallejo, through its Finance Department, is seeking proposals for Collection Agency Services to recover delinquent accounts across Fire, Code Enforcement, False Alarm, and Water billing categories. - Government Buyer: - City of Vallejo, Finance Department - Products/Services Requested: - Collection Agency Services for delinquent municipal accounts - Services include: - Accepting and managing accounts for collection - Sending two initial notices to debtors (LetterCollect) - Providing monthly remittance and status reports - Remitting collected funds to the City, less agreed-upon fees - Customer service-oriented interactions prioritizing citizen satisfaction - Forwarding accounts to other agencies if debtors relocate - Legal action on accounts only with prior City approval - Managing accounts that reach the statute of limitations as uncollectible - Unique/Notable Requirements: - Non-exclusive contract; City may engage multiple agencies - Emphasis on vendor qualifications, experience, and social responsibility - Contractor must maintain positive citizen relations and provide high-quality customer service - Bankruptcy and compromise payment handling require City approval - No specific OEMs or named vendors are mentioned in the solicitation.
Description
The City of Vallejo is seeking proposals for collection agency services to manage delinquent accounts including Fire, Code Enforcement, False Alarm, and Water. The scope involves collection efforts, citizen satisfaction, account forwarding, notices (LetterCollect), reporting, remittance, and legal actions. The selected agency will be responsible for collection account management, handling payments, compromises, account termination, reimbursements for uncollectible amounts, and legal actions with prior approval. Proposals must be submitted electronically by June 24, 2026, and the City encourages participation from small, minority-owned, and women-owned businesses.