Carrollton Ionwave #RFP #26-027

Carrollton Seeks Cloud-Based Parks and Recreation Management SaaS Platform to Replace RecTrac

The City of Carrollton, Texas is seeking proposals for a cloud-based Parks and Recreation Management Software Platform to replace its current RecTrac system. - Government Buyer: - City of Carrollton, Texas (Purchasing Division) - Products/Services Requested: - Comprehensive, commercially available SaaS platform for parks and recreation management - Must include online registration, payment processing, membership and ID management, facility reservation, league scheduling, POS, financial reporting, and general ledger integration - Hardware components: POS terminal/touchscreen, receipt printer, barcode/QR code scanner, magnetic stripe reader, NFC/contactless payment reader, ID/membership card printer, cash drawer, signature pad - Services: Implementation and project management, data migration from RecTrac, training and support - Unique/Notable Requirements: - Must be a COTS SaaS solution (not custom-built) - Seamless integration with Microsoft Active Directory (on-premises and Azure AD) for SSO - Public-facing portal for residents - Compliance with PCI DSS, HIPAA, WCAG 2.2 Level AA, Texas public records retention, and data breach notification laws - Compatibility with Infor CloudSuite FSM, Dayforce HR, Microsoft CRM, and Central Square WOAM - Minimum 99.9% uptime SLA and disaster recovery plan - RESTful API for third-party integration - Demonstrated experience with municipal/government clients and successful data migration from RecTrac - Comprehensive training and support required - OEMs/Vendors Mentioned: - Vermont Systems (current RecTrac system) - Contract Term: - Initial three-year term, with two optional one-year renewals - Estimated contract value: $250,000 - $750,000 (based on typical municipal SaaS implementations)

Description

The City of Carrollton is soliciting proposals for a comprehensive, cloud-based Parks and Recreation Management Software Platform. The system must replace the current RecTrac platform and provide integrated capabilities including online registration, payment processing, membership and ID management, facility reservation management, league scheduling, point of sale, financial reporting, and general ledger integration. The solution must support Microsoft Active Directory integration for Single Sign-On and comply with applicable data security and privacy standards. The initial contract term is three years with two optional one-year renewals.

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