Allegheny County Bonfire #RFP-9511

Allegheny County seeks proposals for a modern IT Service Management (ITSM) platform to replace EasyVista.

Allegheny County's Department of Information & Technology (DIT) is seeking proposals for a new IT Service Management (ITSM) platform to replace its current EasyVista system. - Government Buyer: - Allegheny County Department of Information & Technology (DIT) - Products/Services Requested: - Modern, maintainable, and scalable ITSM platform - Must support operational efficiency, automation, multi-team collaboration, and integration with enterprise systems - Should be easy to configure and maintain internally, minimizing complexity and vendor dependence - Implementation and integration services for the ITSM platform - Includes support for automation and multi-team collaboration - OEMs and Vendors: - No specific OEMs named; open to all qualified ITSM platform providers - Unique/Notable Requirements: - Solution must avoid highly customized or complex implementations - Must allow for incremental enhancements without ongoing vendor reliance - Requires documentation for insurance, MWDBE plans, EEO compliance, sustainability, and third-party data access standards

Description

Allegheny County's Department of Information & Technology (DIT) is seeking proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The solution should support operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across departments. The County prefers practical, maintainable solutions that are straightforward to configure and maintain internally, minimizing unnecessary complexity and supporting incremental enhancements without vendor dependence.

View original listing