East Bay Municipal Utility District Ebmud #116-202601

EBMUD seeks consultant for 2026 residential customer opinion survey and analysis

EBMUD, a major water utility in Oakland, California, is seeking a consultant to conduct a comprehensive residential customer opinion survey in 2026. - Government Buyer: - East Bay Municipal Utility District (EBMUD) - Office of the General Manager / Public Affairs Office - Public Affairs Manager: Kelly Zito - Scope of Work: - Design, administer, and analyze a survey of approximately 1,200 residential customers - Interviews must be conducted in English, Spanish, and Chinese to match local demographics - Collaborate with EBMUD staff and a U.C. Berkeley intern on survey design, messaging evaluation (including emergency preparedness), and translation - Deliverables include: - Raw survey data - Detailed demographic and trend analyses - PowerPoint presentation for leadership and Board - Written report (with up to two revisions) - Integration of survey results into a dashboard comparing previous years - Requirements: - Consultant must have at least three years of experience in consumer opinion surveys - Must possess all necessary permits and credentials - No specific OEMs or named vendors; open to qualified firms with relevant expertise - Notable Features: - Emphasis on multilingual survey administration - Integration of survey data into an existing dashboard for year-over-year comparison - Collaboration with academic intern and EBMUD staff - Estimated Contract Value: - Typical for similar local government survey projects: $50,000 - $150,000

Description

The East Bay Municipal Utility District (EBMUD) is seeking proposals for a one-year contract to develop and administer a 2026 residential consumer opinion survey. The selected consultant will design, administer, and complete a written report and presentation on the survey conducted in Fall 2026. The survey will include approximately 1,200 interviews in English, Spanish, and Chinese, reflecting U.S. Census demographics of the service area. Deliverables include raw data, detailed analyses, a PowerPoint presentation, a written report, and integration of survey data into a dashboard. Proposals are due by June 24, 2026, and the contract is anticipated to start on August 5, 2026.

View original listing